What to Do After a Truck Accident – A Step-by-Step Guide

Accidents happen — but knowing what to do next can make all the difference. Whether you’re an owner-driver or managing a small fleet, this guide walks you through what to do immediately after a heavy vehicle accident to stay safe, protect your business, and streamline the repair process.

Step 1: Ensure Everyone’s Safety

• Check for injuries and contact emergency services if required
• Move to a safe area if possible

Step 2: Document the Scene

• Take clear photos of vehicle damage, surroundings, skid marks, and signage
• Exchange driver and company details with all parties involved

Step 3: Notify Your Insurer

• Contact your insurance provider to lodge the claim
• Ask about preferred repairers and towing options (Wales is pre-approved by most major insurers)

Step 4: Arrange Towing (if required)

• Use your insurer’s authorised towing network or call Wales for assistance if local

Step 5: Book Your Repair Assessment with Wales

• Contact your nearest Wales site directly or request a booking online
• We’ll carry out a detailed inspection and assist with quote submission to your insurer

Step 6: Collect and Get Back on the Road

• Once approved, we’ll repair your vehicle to OEM or better standards
• Final checks, customer walk-through, and handover included

Tip: Always remove your belongings from the cab before drop-off.