How the Heavy Repair Process Works – For Insurers

Insurers need fast, compliant, and transparent repairs — especially for large fleets. Here’s a behind-the-scenes look at the process Wales follows when working with insurance partners.

1. Rapid Assessment & Quote Submission

• Repairs begin with a detailed inspection by qualified estimators
• Quotes are submitted digitally using iBodyshop for seamless insurer access

2. Communication & Claim Approvals

• We work directly with insurer claims teams to answer questions or adjust quotes
• Updates are shared in real time, reducing back-and-forth

3. Quality Repairs to OEM Standard

• We use OEM-approved parts and repair procedures where required
• Structural, mechanical, paint, and finishing are all handled on-site

4. Progress Tracking

• Insurers receive job status updates at key checkpoints
• Optional visibility for vehicle owners or fleet managers via digital links

5. Final Handover

• Vehicles are inspected, cleaned, and test-driven before handover
• Photos and completion details are documented and can be shared

6. Reporting & Post-Repair Support

• Reporting on claim trends, turnaround time, and customer satisfaction available on request

Wales works with most major insurers as a preferred repairer and understands the balance between cost, quality, and efficiency.